{"id":803,"date":"2024-05-22T10:30:03","date_gmt":"2024-05-22T10:30:03","guid":{"rendered":"https:\/\/shop.laquacollection.it\/faq\/"},"modified":"2025-05-31T12:43:53","modified_gmt":"2025-05-31T12:43:53","slug":"faq","status":"publish","type":"page","link":"https:\/\/shop.laquacollection.it\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tBy when will I receive my Gift Card? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The Gift Card will be sent within 24 hours to the email address provided, in PDF format.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I purchase a Gift Card?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

After locating the Gift Card to purchase, simply click on the shopping cart icon to add it to your orders. To complete the purchase you will simply
\nenter your details, the name of the recipient, any notes and the details of the card
\ncredit.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI have a Gift Card, how can I make a reservation?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

To make a reservation, simply send an e-mail to the facility to which the Gift
Card refers, in which to indicate your first and last name, the code on the voucher, and a reservation date. Alternatively, you may make reservations by contacting by phone. All individual location e-mail addresses and phone numbers are available here on the Laqua Collection CONTACT page.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the validity of a Gift Card?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

All Laqua Collection Gift Cards are valid for 6 months from the date of purchase. Days when facilities are closed
seasonally are not counted in this time frame.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I change the validity of the Gift Card?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

No, unfortunately, it is not possible to change the validity.<\/p>\n

Where is the facility to which the Gift Cards refer?
You can find all the addresses to reach the facilities on the CONTACTS page.<\/p>\n

Are Gift Cards available that include a stay?
Certainly, for each property you can choose from several Gift Cards dedicated to
overnight stay in our rooms or suites, which also include an experience in Chef Cannavacciuolo’s
restaurants.<\/p>\n

Which Gift Cards include the restaurant experience?
All Gift Cards that include the stay are always combined with the experience
in our restaurants. Gift Cards are also available solely dedicated to
tasting menus, with or without beverage pairings. <\/p>\n

For how many people is the final price intended?
The price of Gift Cards dedicated to stays is intended for two people. All
others, from tasting menus to spa treatments, refer to the price of a
single person.<\/p>\n

Are there Gift Cards dedicated to wellness treatments?
Laqua by the Lake offers two Gift Cards entirely dedicated to its
wellness area. Laqua Vineyard and Laqua by the Sea, on the other hand, offer treatments and
massages always in conjunction with your stay. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere are the facilities referred to by the Gift Cards?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

You can find all the addresses to reach the facilities on the CONTACTS page.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre Gift Cards available that include a stay?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Certainly, for each property you will be able to choose from several Gift Cards dedicated to overnight stays in our rooms or suites, which also include experiences in Chef Cannavacciuolo’s restaurants.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhich Gift Cards include the restaurant experience?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

All Gift Cards that include the stay are always combined with the experience in our restaurants. Gift Cards are also available solely dedicated to tasting menus, with or without beverage pairings.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tFor how many people is the final price intended?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The price of Gift Cards dedicated to stays is intended for two people. All others, from tasting menus to spa treatments, refer to the price of a single person.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre there Gift Cards dedicated to wellness treatments?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Laqua by the Lake offers two Gift Cards entirely dedicated to its
wellness area. Laqua Vineyard and Laqua by the Sea, on the other hand, offer treatments and
massages always in conjunction with the stay. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tMy Gift Card has expired, is there any way to renew it?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Each Gift Card is valid for 6 months. After the voucher expires, it will no longer be possible to renew its validity. We remind you that in case of cancellation within 3 days from the date of arrival for Gift Cards dedicated to stays, they will no longer be usable. However, Gift Cards dedicated to
restaurant will no longer be usable if cancelled within 2 days.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t Do the experiences in your Restaurant apply to both lunch and dinner service?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Gift Cards that include stay and restaurant experience are usable
for dinner service, while those solely dedicated to the restaurant are
usable for weekday lunch service. View the “terms and conditions” page of each Gift Card to know in detail the days of use.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI'm a teetotaler, are there Gift Cards that don't involve wine tasting in conjunction?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Certainly, Gift Cards with tasting menu only and Gift Cards with menu and wine pairing included are available.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIn what format will I receive my Gift Card?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

After your purchase, you will receive the Gift Card in pdf format to the email address provided within 24 hours.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t Are the experiences contained in the Gift Cards also suitable for children?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Gift Cards that include a stay, experience in the wellness area or in
kitchen with the brigade are reserved for those over 18 years of age only. Those dedicated to serving lunch or dinner in restaurants adhere to different policies depending on the facility. We recommend that you review the “terms and conditions” page found on each Gift Card.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat payment methods are available for purchasing a Gift Card?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

All payment methods can be seen in the “Terms and Conditions” section.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I personalize my Gift Card?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Gift Cards are in no way customizable, modifiable or creatable ex
novo as required.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I make a name change?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

If you purchase a Gift Card, you have 24 hours to make a name change by emailing the referring facility; you can find the addresses on the CONTACT page. If you are the beneficiary and received a Gift Card as a
gift, however, you can change your name at any time, again by emailing the individual facility.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I ask for order cancellation or a refund?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Any cancellation or refund can be made no later than 14 days from the date of purchase.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t If I buy a Gift Card with tasting menu and wine pairing, and one without pairing, can I use them together?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Certainly, the two Gift Cards can be used at the same table without any problem.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy is the menu price I displayed on the dedicated page different from the Gift Card price?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

When a Gift Card refers to the tasting menu only, the price is the same
that can be found on the menu page on the facility’s website.
In the event that a Gift Card also contains wine pairing, the price will be higher.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

FAQ By when will I receive my Gift Card? The Gift Card will be sent within 24 hours to the email address provided, in PDF format. How can I purchase a Gift Card? After locating the Gift Card to purchase, simply click on the shopping cart icon to add it to your orders. To complete […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-803","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFAQ - LAQUA Collection<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/shop.laquacollection.it\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - LAQUA Collection\" \/>\n<meta property=\"og:description\" content=\"FAQ By when will I receive my Gift Card? The Gift Card will be sent within 24 hours to the email address provided, in PDF format. How can I purchase a Gift Card? After locating the Gift Card to purchase, simply click on the shopping cart icon to add it to your orders. 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